How Intrado scaled critical 9-1-1 field delivery across North America
Since 2007, Axsera has supported Intrado across nearly 10,000 public safety projects—from single call-taking positions to statewide rollouts—providing field delivery from site survey through installation, configuration, and end-user training
Overview
Intrado provides emergency communications technology and support to Public Safety Answering Points (PSAPs) throughout the United States and Canada. Because these systems support 9-1-1 call handling, every deployment must be executed consistently and be ready for operation from day one.
The relationship began in 2007 with one Axsera field service engineer. As Intrado’s project volume and geographic reach expanded, Axsera scaled alongside it to a team of nearly fifteen engineers, trainers, and site surveyors.
Today, Axsera acts as an extension of Intrado’s field delivery team, supporting projects across almost ever
Partnership at a Glance
- Since 2007
- Nearly 10,000 Nearly
- Almost every U.S. state
- Most Canadian provinces
- 1 field engineer → nearly 15 field specialists
About Intrado
Intrado provides emergency communications technology and support to public safety agencies and PSAPs across the United States and Canada.
About Axsera
Axsera delivers telecom field services and enterprise wireless infrastructure across Canada and the U.S., spanning public safety, Wi-Fi, telecom integration, and structured cabling.
The Delivery Challenge
Public safety deployments vary widely in scale and site conditions. One project may involve a single call-taking position; another may extend across an entire state. The physical installation may be handled by Axsera, a local internet service provider, or another site partner.
What cannot vary is the standard of execution.
Intrado needed a field services partner able to adapt to different deployment models, coordinate directly with PSAP teams, and carry each project through survey, installation, configuration, and training without compromising consistency.
Beyond standard deployments
Axsera has also supported specialized initiatives outside the standard installation scope, including the design of a custom equipment travel case and protective foam staging for laptops used in remote 9-1-1 calltaking configurations.
This flexibility has allowed the team to solve practical field challenges as Intrado’s deployment requirements evolved.
Axsera’s Approach
Site Survey & Consultation
Assess site conditions and gather the information needed to support network and deployment planning.
Installation & Configuration
Complete turnkey installation and system configuration, or configure the system after a local provider finishes the physical installation.
Project Coordination
Work directly with Intrado, site contacts, and local providers to keep responsibilities clear and move each deployment toward completion.
Deployment Handoff
Complete the field scope and prepare the new or updated system for operational use.
Administrator & Call-taker Training
Provide formal training so system administrators and call takers understand the new or updated system.
Results
Nearly 10,000 public safety projects
Axsera has supported Intrado across close to 10,000 projects over nearly two decades.
Field capacity scaled with demand
The delivery team grew from one field engineer to nearly fifteen engineers, trainers, and site surveyors.
North american reach
Projects have extended across almost every U.S. state and most Canadian provinces.
Consistent delivery across project sizes
The partnership supports requirements ranging from a single calltaking position to statewide rollouts.
Continuity through change
Axsera maintained a consistent standard of professionalism through Intrado’s transitions from Positron to Intrado, West, and back to Intrado, as well as changes within the field team.
Field Delivery at Scale
Intrado gained a field delivery partner that could scale with project volume, adapt to different site conditions, and support the full field lifecycle— from survey and installation through configuration and training.
That allowed Intrado to expand its geographic reach without rebuilding field capacity for every location or deployment model.
Conclusion
In critical communications, the technology is only part of the deployment. The field work must be coordinated, consistent, and ready for the people who depend on it.
Axsera’s long-term relationship with Intrado shows what dependable field delivery looks like at scale: qualified resources, adaptable execution, and a consistent standard across thousands of public safety projects.
Have a similar environment?
Talk to Axsera about Wi-Fi, cabling, diagnostics, or telecom field support for your site.